Privacy Policy

Effective Date: June 25, 2026

Hilal Group ("we", "our", or "us") is committed to protecting the privacy and personal information of our website visitors, customers, suppliers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.hilalgroup.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Company Name
• Email Address
• Phone Number
• Country or Location
• Job Title
• Any information you voluntarily submit through contact forms, quotation requests, or inquiries.

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Access
• Referral Source
• Website Usage Statistics

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and requests.
• Prepare quotations and provide customer support.
• Improve our products and services.
• Improve website performance and user experience.
• Communicate important updates or announcements.
• Comply with legal and regulatory obligations.
• Prevent fraud and protect website security.

3. Cookies

Our website may use cookies and similar technologies to improve website functionality and analyze visitor behavior.

Cookies help us:

• Remember user preferences.
• Improve website performance.
• Measure website traffic.
• Enhance your browsing experience.

You may disable cookies through your browser settings; however, some website features may not function correctly.

4. Information Sharing

Hilal Group does not sell, rent, or trade your personal information.

We may share your information only when necessary with:

• Authorized service providers.
• Business partners involved in fulfilling your requests.
• Government authorities where required by law.
• Legal advisors or auditors when necessary.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no internet transmission or electronic storage system is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested services.
• Fulfill contractual obligations.
• Meet legal and regulatory requirements.
• Resolve disputes and enforce our agreements.

7. Third-Party Websites

Our website may contain links to third-party websites.

Hilal Group is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to certain types of data processing.
• Withdraw consent where applicable.

Requests may be submitted using the contact details provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Updates to This Privacy Policy

Hilal Group reserves the right to modify this Privacy Policy at any time.

Any updates will be published on this page together with the revised Effective Date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Hilal Group

Address

Wadi Al Udhaiba Street, Al Udhaiba, Sultanate of Oman

Toll Free

800 82200

International Calls

+968 99415726

Telephone

+968 24 128118

Email

info@hilalgroup.com

Website

www.hilalgroup.com